AmericaOne's customer service representatives respond to inbound calls regarding any and all issues with the ATM. Our technical support team is accessible 24 hours a day, 7 days a week. From the conveniently placed free AmericaOne flip phone in each ATM, the merchant can contact the toll free help desk at any time.

In most instances, the toll-free help desk can immediately diagnose and resolve any question or ATM problem without the necessity of a technician visit. In the event that the ATM cannot be fixed over the phone, a factory trained service technician will be dispatched within 24 hours.